Elements and Performance Criteria
- Collect and analyse information
- Obtain, interpret and confirm work requirements
- Access, interpret and apply documentation required to manage non-routine and complex technical situations
- Monitor and analyse all available information according to workplace procedures
- Assess information for relevance and applicability according to job requirements
- Identify operational problems according to job requirements
- Access additional sources of information if required to assist in solving the operational problem
- Identify, determine and solve complex problems
- Identify and determine problems according to workplace procedures
- Identify a range of possible solutions to the problem according to workplace procedures
- Communicate the nature and scope of the problem to relevant personnel
- Determine any long term impacts of the problem
- Determine the most appropriate action to solve the problem according to workplace procedures
- Carry out calculations necessary to implement action if requirement and according to workplace procedures
- Implement action to resolve the problem according to workplace procedures
- Report the action taken to relevant personnel
- Manage non-routine and complex technical operations
- Modify own role and responsibilities to meet changing circumstances
- Carry out work independently of management according to job requirements
- Take responsibility for decision-making processes and quality of own work outcomes
- Prepare detailed written reports for a range of relevant topics on activity, requirements and outcomes
- Complete written documentation in accordance with workplace requirements and standards